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Return Policy
Returns and Exchanges:
Our goal at Mountain Central Vacuum Systems is to provide a pleasant buying experience for our customers, which includes a hassle-free return policy. Once you have received your order, if for any reason you are unsatisfied, we offer a 30 Day Money-Back Guarantee**.
All merchandise must be returned in a new condition with all original packaging and parts. Please call us at 1-801-556-6048 (Monday through Saturday 9:00 am to 6:00 pm MST), to obtain a Return Authorization number, which will ensure quick and efficient processing of your refund or exchange. Please write the RA number on the outside of the shipping box or on a separate label, not on the actual product packaging. Please include your name, address and daytime phone number with return. Note that we do not cover the shipping costs for return products unless the product has been deemed defective. Also, refunds for return products will only include the cost of the product purchased and does not include shipping charges paid.
**Does not include shipping costs unless the product is defective.
Defective Items:
All defective items must be communicated to Mountain Central Vacuum Systems within 30 days of purchase by calling 1-801-556-6048 (Monday through Saturday 9:00 am to 6:00 pm MST). After 30 days, it will be treated as a warranty item.
Please Send Returns To:
Mountain Central Vacuum Systems Inc.
Attn. Repairs
P.O. Box 540727
North Salt Lake, Utah 84054
RA#
If you have questions about our return policy, please email us at
mcvac@outlook.com or call us 801-556-6048.
Lowest Price Guarantee
Our Promise:
At Mountain Central Vac we pride ourselves in offering the most competitive prices in the industry. That is why we offer the “Lowest Price Guarantee.” We guarantee to match or beat any online** competitor’s prices. If you find a lower price on any of the products we offer through our online store, simply contact us at 1-801-556-6048 (Monday through Saturday 9:00 am to 6:00 pm MST) or at mcvac@comcast.net. We will verify the lower priced product (we will need the exact URL or website address and the name or part number of the product to be verified) and upon verification we will match or beat the price of the product***.
**Offer only applies to products sold online.
***Offer does not apply to shipping & handling costs.
Privacy Policy
Privacy:
At Mountain Central Vacuum Systems your privacy is our first priority. We are committed to providing you with a secure website to shop and will only collect the personal information that is necessary to process your order. You can be confident that your personal information given on our website is absolutely secure will never be shared nor sold to any person(s) or companies for any reason.
Security:
When ordering with us, we want you to feel confident that you personal information and credit card data is completely safe. On mountaincentralvac.com, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.
If you have questions about our security and privacy policy, please email us at
mcvac@outlook.com or call us 801-556-6048.